Returns and Warranty Policy

At Aster & Lily, we want you (and your cat) to love every item you order. If something isn’t right, we’re here to make it easy.

Returns

We accept returns on all unused and unopened products within 30 days of delivery. If you change your mind or your cat isn’t interested, no problem, just make sure the item is still in its original packaging.

To start a return, contact us through our support page or email. We’ll walk you through the steps and help you send it back. Once the item is received and inspected, we’ll issue a full refund to your original payment method.

Please note: we cannot accept returns for items that have been used or are no longer in their original packaging.

Warranty & Damaged Items

If your order arrives damaged or defective, we’ll make it right. You’re covered under our 30-day warranty for manufacturing issues or shipping damage. Just reach out within 30 days of delivery, and we’ll gladly send a replacement or offer a refund and no hassle.

Your satisfaction and your cat’s happiness are what matter most.